Went into the JCPenney furniture store in Pleasanton, CA. The sales seemed great and we purchased a mattress set and a couch. The sales person stated a 2 week delivery and provided contact information. 4 weeks later my wife is upset that they haven't delivered, she has called 3 times per week, and has spoken to supervisors/managers at JCPenney and their shipping company with no luck. At this point my wife is fed up and decides to cancel her order since the product hasn't been received. Unfortunately, we signed up for the JCPenney's credit card (big mistake number 2) and the customer service rep told my wife she needs to start making payments on something that has never been received. At 5 weeks there is no resolution, she is not receiving response, and it has been a horrible experience. Don't buy from JCPenney!
They have such an amazing in store variety of appliances upstairs, furniture and kitchen ware. I was really surprised and impressed.
Horrible service
Terrible. I gave them a terrible Yelp review and am calling the Better Business Bureau
This place has improved and taking over from Sears with right prices house hold furnishings and appliances
Great customer service to find the stove we needed.
Jcpenney Home Store is a US Furniture Store based in Pleasanton, California. Jcpenney Home Store is located at 5532 Springdale Ave, Pleasanton, CA 94588, USA.
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